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Feedback and CommunicationMay 17, 2024
Offering channels for players to provide feedback and communicate with room creators is instrumental in increasing engagement and retention. This demonstrates that their opinions are valued and can lead to improvements tailored to their preferences, fostering a stronger connection to the experience and encouraging continued participation.
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  • Bug reports & community feedback: Provide directions on how players can report bugs and offer their feedback in your room. Creators can view all reports on their room's details page under 'View/Leave Comments'.
    • Bug Board: Recent Fixes and Common Queries that Room Creators Won't Address.
  • Room updates: Players love coming back to experiences that are changing and updating consistently. Consider adding an update board to your experiences to communicate latest updates.
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Social media channels: Get your players to connect with you and your team. Have active social media channels dedicated to the game or your team, such as Twitter, Facebook, or Discord. Encourage players to share their feedback, screenshots, and experiences using specific hashtags or channels.Q&A events: Host regular live Q&A sessions in Rec Room or creator streams where players can ask questions, share feedback, and interact directly with the creative team.Beta testing events: Invite a select group of players to participate in beta testing programs for upcoming features, updates, or expansions. Gather feedback from beta testers to identify potential issues, gather suggestions for improvements, and ensure a smooth launch for new content.Check out examples: